Hotels Ultimate travel trends According to the latest research in the hotel sector, travelers will use contactless technology increasingly more, from check-in to payment. These are tools that have proven to be key in supplying health and safety support to travelers while simplifying the operations. Travelers expect the availability of these digital travel tools for […]
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Hotels Hotel workspaces Today telecommuting is common for a large number of people (currently there is about 35 million of them in the world), and it is predicted that it will become more than just a trend. Accelerated movement by the global public health crisis, an unprecedented number of high-profile companies – with tech giants
Apartments and vacation houses Experience economy and essentialism Tourists are looking for extreme personalization and unique experiences. This could very easily lead to the end of travel agents and the rise of independent agencies. Airbnb claims that their experiences will be a big hit in the coming years. The travel guilt is real. Minimalism has
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Apartments and vacation houses Hyper personalization Today’s guests increasingly expect to be recognized and treated as individuals, one study showed that 71% of customers expect a personalized interaction. Do not personalize your guests at the segment level, because the expectations of tourists have far exceeded that. They expect hyper personalization. Accommodation facilities, travel providers and
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Restaurants Hyper personalization Hospitality companies can implement hyper personalization through technology platforms such as CRM and CEM that use big data to create highly customized one-to-one interactions between guests and a host in large numbers. An example of one well-known brand that excels at hyper personalization: With the help of artificial intelligence, a coffee brand
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